view of the canal, new decor, easy parking

Arriving and discovering no one at reception was quite frustrating!!! A clearer check-in procedure would ensure guests aren't left stranded or confused upon arrival. Communication prior to arrival needs significant improvement!!!

great location but limited dining options

The stunning views of the surrounding nature were truly breathtaking on arrival I also appreciated the secure parking on-site which added to my peace of mind.

The dining options were somewhat lacking during my stay.

Couple getaway in a nice spot

The staff was helpful, Martin from the café got us all set with key card, and recommended great pub food spots. the view from our room over the locks was practically cinematic, every morning started with pure bliss watching the boats go through.

It wasn't exactly budget-friendly, but acceptable for the quality received.

I stayed in a Double or Twin Room for one night. The room was really clean and had a nice layout. Good shower! It had an iron & board, which was handy. But, it was a bit small with a sloped ceiling. If you're tall, you might feel cramped. The views were lovely, especially overlooking the canal. comfortable, but watch your head if you're on the taller side!

Clean and well-decorated room with easy parking, making arrival hassle-free. the compact toilet was uncomfortable, and there were creaky floors that contributed to a noisy night. The lack of a warm welcome and clear instructions for entry left much to be desired, taking away from the beautiful location.

The location is fantastic, right in the heart of town, with excellent nearby pubs and restaurants. The room was spacious and comfortable, making for a pleasant stay. Unfortunately, the check-in process was confusing, and there was a lack of hospitality, which diminished the experience. Cleanliness was also a concern, with leftover wrappers in the drawers. While the breakfast selection was decent, the overall atmosphere felt quite clinical and unwelcoming.

can't wait to go back

Awesome location near the water. The Double or Twin Room had a private bathroom, flat-screen TV, heating, hairdryer, and free toiletries. We loved the shower and the cozy vibe of the place. Breakfast at the cafe below served fresh pastries and great coffee. Perfect spot for relaxing.

Consider requesting solar-powered LED lights for the pathway to improve visibility when entering at night.

Our stay was primarily to explore the nearby attractions, and the location was perfect, just steps away from the Caledonian Canal. The room was spacious and had a cozy atmosphere, making it a comfortable retreat after our day's activities. We particularly enjoyed the delicious breakfast from the café downstairs, and the friendly atmosphere made our experience even better.

We had a wonderful stay at Loch Ness Gate House! The location was perfect, overlooking the Caledonian Canal, which allowed us to enjoy watching the boats pass by. The room was spacious and comfortable, with a lovely decor that created a cozy atmosphere. The breakfast at the café below was delicious, and we loved the hot chocolate and coffee!

None to mention!

The location was scenic and picturesque near the water.

The room was extremely small with a sloped ceiling, making it uncomfortable for taller individuals.

Scenic location near the water. The room felt cramped with a sloped ceiling, hard for taller guests.

the location was amazin right on Neptune's steps n really picturesque. the room was super clean n comfy, and we had a nice view of the locks. it was easy to walk around n find places to eat. Martin from the cafe was really helpful n told us about local spots.

but the walls were kinda thin so you could hear other guests. There wasn’t much milk for the tea. also, some food smells wafted up from the cafe below which was a bit annoying.

Comfortable Stay with Room for Improvement

The accommodation was cozy and had great storage. We appreciated the easy key access from Martin, who was friendly upon our arrival. The area is perfect for exploring, but consider asking for coasters as surfaces might get marked. A friendly reminder for quietness would enhance the experience.

Wonderful, Wonderful, Wonderful

My stay was absolutely delightful! The double room was equipped like a home away from home, with stunning views of the canal right from my window. Plus, the location is just a stroll away from the breathtaking Loch, making every moment feel magical.

Would recommend ❤️😊